Privacy Policy

This policy explains how Meezyo LLC ("Hearsong", "we", "us"), 30 N Gould St Ste N, Sheridan, WY 82801, USA, handles personal information when you use gethearsong.com. We collect only what we need to write your song, deliver it, get paid, keep the service safe, and understand whether our ads work.

Updated 2026-11-07

At a glance

• No account, no password. We use your email to deliver your song and send a magic link.
• Your story (memories, details, notes) is deleted after 30 days.
• We email you for delivery and at most two reminders about a song you created. Every reminder has a one-click unsubscribe.
• We don't sell your information for money. We do use advertising pixels, which some state laws treat as "sharing." You can opt out with the Do Not Sell or Share My Personal Information link in our footer, or automatically with Global Privacy Control.
• We don't use your story to train AI models, and we've asked our providers not to either (see Section 4).

1. Information we collect

Information you give us

Please don't include sensitive information (health, finances, precise location, government IDs) about yourself or anyone else in your story. If you do, we use it only to write the song and delete it on the same 30-day schedule.

Information created when you use the service

• Generated content: lyrics, audio, lyric video and gift page.
• Order information: product, price, discount code, order status, refund status. Payment card details are collected directly by our payment processor (Dodo Payments or Stripe); we receive only limited details such as card brand, last four digits and billing country/postal code needed for tax.
• Device and usage data: IP address, browser and device type, pages viewed, buttons clicked, how much of the preview you played, referral source, and campaign parameters (such as UTM tags and the click IDs `fbclid`/`ttclid` added by Meta and TikTok ads).
• Security data: bot-protection signals (Cloudflare Turnstile) and rate-limit counters tied to IP address, device and email.

2. How we use it

• Make and deliver your song: writing lyrics, generating music, creating your gift page and files, sending them to you.
• Safety and moderation: screening requests for content we don't allow (see our Terms), preventing fraud, abuse and excessive use.
• Payments, refunds and taxes.
• Support: answering questions and handling free regenerations and refunds.
• Product analytics: understanding which steps people finish so we can make the service better.
• Advertising measurement: telling ad platforms when someone who clicked an ad bought a song, so we can measure and improve our ads (see Section 5). You can opt out.
• Legal compliance: meeting tax, accounting and legal obligations and enforcing our Terms.

We don't make decisions about you based solely on automated processing that produce legal or similarly significant effects. Our automated moderation can decline to generate a song; you can contact us to have a person review it.

3. How long we keep it

Backups are overwritten on a rolling basis within 30 days.

4. Who processes your information (service providers)

We share personal information with service providers that process it on our behalf, under contracts that limit their use of it:

We don't sell your story, and we don't let it be used to train AI models where that choice is ours: we use AI services whose business terms don't allow training on our content by default, and where a provider offers a training opt-out, we turn it on.

We may also disclose information if required by law, to protect rights and safety, or as part of a merger or sale of our business (with notice to you).

5. Cookies, pixels and advertising

• Essential: cookies and local storage needed to run the site, remember your progress, keep your magic-link session, and prevent abuse. These can't be turned off.
• Analytics (PostHog): first-party analytics to see how people use the site. We don't record sessions or keystrokes, and we don't send the text of your story to analytics.
• Advertising (Meta Pixel and Conversions API, TikTok Pixel and Events API): when you arrive from an ad, these tools help us learn whether the ad led to a purchase. The pixel runs in your browser; the server-side versions (Conversions API / Events API) send the same purchase event from our server so it isn't lost. These events may include the page visited, the purchase value, the ad click ID, your IP address and browser details, and a hashed (scrambled) version of your email address. We never send your story, lyrics or song to ad platforms.

Under California and some other state laws, sharing data with ad platforms for cross-context behavioral advertising can count as "sharing," even though no money changes hands.

How to opt out: click Do Not Sell or Share My Personal Information in the footer of any page, or turn on Global Privacy Control (GPC) in your browser. When we detect GPC or your opt-out, we don't load advertising pixels and don't send server-side ad events for you. Analytics and essential cookies continue to run.

6. Your privacy rights

Depending on where you live (including California under the CCPA as amended by the CPRA, and other US states with comprehensive privacy laws), you may have the right to:

• know what personal information we collect, use and disclose, and access a copy;
• delete your personal information;
• correct inaccurate information;
• opt out of the sale or sharing of personal information and of targeted advertising;
• limit the use of sensitive personal information (we don't use sensitive information to infer characteristics about you);
• not be discriminated against for exercising these rights.

How to make a request: email support@gethearsong.com with the subject "Privacy request," or use /do-not-sell. Because we don't have accounts, we verify requests by sending a confirmation link to the email address you used to buy or create a song. An authorized agent can make a request for you with your signed permission. We respond within the time required by law (for California, 45 days, extendable once by 45 days with notice). If we deny your request, you can appeal by replying to our response.

Categories disclosed in the last 12 months (California): identifiers (email, IP address, device IDs) and internet activity were disclosed to service providers for business purposes and "shared" with Meta and TikTok for advertising; commercial information (order details) was disclosed to our payment processors and ad platforms (purchase value only). We have not sold personal information for money, and we don't knowingly sell or share the personal information of consumers under 16.

7. Children

Hearsong is for adults (18+). It isn't directed to children under 13, and we don't knowingly collect personal information from children under 13. Songs can be *about* children (for example, a parent making a song for their son), and the information a parent provides about their child is handled under this policy and deleted on the same schedule. If you believe a child has used the service, email support@gethearsong.com and we'll delete the information.

8. Security

We use encryption in transit, access controls, private storage for files, and unguessable gift page links. No system is perfectly secure; please share gift links only with people you trust.

9. International users

We're based in the United States and the service is designed for US customers. If you use it from elsewhere, your information is processed in the United States and in other countries where our providers operate.

10. Changes

We'll update the date at the top when we change this policy and, for material changes, notify you by email if we have it.

11. Contact

Meezyo LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · support@gethearsong.com