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Hearsong

Refund Policy

You hear a preview of your song and read all of the lyrics before you pay. If it still isn't right after you buy, here's what happens.

Updated

1. Not downloaded yet: full refund within 24 hours

If you ask within 24 hours of purchase and haven't downloaded the full-quality song, we refund your order in full, no questions asked.

  • Use the "Request a refund" button in your order email or on your order page, or email support@gethearsong.com.
  • This refund is processed automatically. Your download links and gift page are switched off when the refund is issued.

What counts as "downloaded"? Any of these: downloading the full-quality MP3, the lyrics PDF or the lyric video; or your gift page being opened, or a scheduled gift email being sent, to someone else. Playing the song on your own order page doesn't count.

2. Downloaded, but not happy with the quality: one free remake, then a refund

If you've downloaded the song (or the gift has been delivered) and you're not happy with the quality, for example a name is mispronounced, a lyric is wrong, or the song doesn't sound right:

  1. Tell us within 14 days of purchase using the refund form at /refund (the same form for every request). Tell us what's wrong.
  2. We remake it once for free. You can change the name spelling or pronunciation hint, fix lyrics, or adjust the mood or genre. This is in addition to the free regeneration included with every song.
  3. Still not happy? Reply on the same form within 7 days of receiving the remake and we'll refund your order in full.

After a refund, the song, lyrics, video and gift page are switched off, and the license to use them ends.

3. Add-ons and bundles

  • Add-ons (extra style, duet/group version, extra regenerations) follow the same rules as the song they're attached to.
  • If you refund a Two-Song Bundle or an order with add-ons, you can refund the whole order or only the item you're unhappy with.
  • Discounted orders (for example, a launch code) are refunded at the amount you actually paid.

4. When we may decline a refund

We may decline a refund, or refund only part of an order, if:

  • the request is made after the time limits above;
  • the song was used in breach of our Terms (for example, uploaded to a streaming service or used commercially);
  • there is clear evidence of abuse, such as repeated buy-download-refund patterns.

This policy doesn't limit any rights you have under applicable consumer protection law.

5. How long a refund takes

We issue approved refunds within 2 business days. Refunds go back to your original payment method through our payment processor (Dodo Payments); your bank or card issuer usually takes 5–10 business days to show it.

6. If a song can't be made

If our system can't generate your song, or our content checks decline your request, you aren't charged, because payment only happens after you've heard the preview. If a paid product (such as an extra style or a lyric video) fails and we can't fix it, we refund that item automatically.

7. Please contact us before disputing a charge

If something's wrong, email support@gethearsong.com first. We answer within 1 business day and can usually remake or refund faster than a bank dispute. If you've already opened a dispute, we'll respond to your bank with your order details and our communications with you.

Your card statement shows a descriptor containing HEARSONG (for example DODOPAY_HEARSONG).

8. Contact

Meezyo LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · support@gethearsong.com